Your Treatment:
In order to fully benefit from therapy, it is important to attend therapy sessions consistently and perform your home program as prescribed by your therapist. If you feel therapy is not meeting your needs, please bring it to our attention. We’ll be happy to modify your program to ensure a successful recovery.
Appointments:
Please arrive on time for your appointments. If you are more than 15 minutes late, your appointment may need to be rescheduled.
For treatment to be effective and covered by insurance, it is important for you to be treated consistently. If you are unable to attend an appointment, please call us at least 24 hours in advance and reschedule (preferably within the same week). Missing more than three scheduled appointments without advance notice may result in scheduling your appointments on a day-to-day basis or cancellation of future appointments.
Follow Up:
We periodically assess your progress and send reports to your physician. Please advise us of all upcoming appointments with your physician.
Children:
We understand that childcare is not always possible. If you are unable to have your child cared for during your next appointment, we would appreciate if you could bring a responsible family member or friend to watch your child in the waiting room. Our staff is not permitted to provide child care.
Insurance:
It is your responsibility to verify that hand therapy is covered by your insurance carrier. Please note that hand therapy is billed under either occupational or physical therapy when checking with your insurance company.
It is also important to determine the number of visits and/or the dollar limit permitted in a calendar year. As a courtesy, within a week of your first appointment, our front office staff will contact your insurance company to verify therapy eligibility and benefits.
If your insurance company requires prior authorization, please ensure that this has been addressed by your physician/practitioner’s office.
Physician Referrals:
In order to attend therapy you need to be referred by a physician. As a patient it is completely your choice to choose a physician and where you receive therapy.
If you are having any pain or any type of injury and need some direction our therapists will insure you receive the best care with our fast track program.
Once you are referred, your therapist will work closely with your physician to insure optimum results.
